Returns & Exchanges
At Blinds 2Go, each product is custom-made to your exact specifications, meaning we can only accept returns for items that are faulty or incorrectly manufactured. Please review your measurements carefully before ordering to ensure a perfect fit for your home.
Contact Customer Support
If you receive a faulty or damaged product, notify our support team within 14 days of delivery with your order number and photos of the issue.
Quality Assessment
Our technical team will review your claim and images to verify the manufacturing error or transit damage against your original order specifications.
Secure Packaging
Once your return is authorized, please repack the blinds in their original internal packaging and sturdy outer box to prevent further damage during transit.
Collection or Replacement
We will arrange a courier collection at your convenience and prioritize the production of a replacement blind to be shipped to you as quickly as possible.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing